What to Expect When You Come to Boston Children's

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Ensuring the highest standard of safety for our patients as we continue to reopen our services at Boston Children’s main hospital and our satellite locations.

Now, more than ever, Boston Children’s is committed to helping your family find answers. As we adapt to the the current COVID-19 pandemic and begin to move forward, our top priority remains the safety of our patients, families, and staff. We have been working closely with state and city officials to incorporate their guidance regarding how to safely return to full operations.

Things may look a little different when you enter Boston Children’s again. We follow strict infection control recommendations, and to further reduce the risk of COVID-19, we have added some additional measures to keep our environment as safe for you and your family as possible.

To most effectively provide care while limiting wait times, all visits are currently by appointment only, and we cannot accept walk-in visits, even for blood draws and radiology. Please contact your provider for scheduling information.

Here’s what to expect if you come to Boston Children's for an appointment

 

Screening

Just as our Boston Children’s hospital employees are screened daily, all families will be screened for symptoms of illness on arrival. One of our staff will ask you if you have had symptoms or been exposed to anyone with COVID-19.

Social distancing

Please practice social distancing by maintaining six feet of space between you and another person as much as possible in all common areas of the lobby, waiting room, and while registering at the front desk. After your initial screening, we recommend that only one adult accompany the patient to the site and or enter the exam area. Please reduce your time spent at the hospital by using the MyChildren’s at Boston Children’s patient portal to pre-check in and manage payments.

Masks 

For the safety of our patients, families, and staff, Boston Children’s is requiring that all employees wear a face mask. This is in accordance with the Governor’s guidelines and to help prevent the spread of germs.

Please wear face coverings as you walk from your car to our facility. When you arrive, we will give you and your child hospital-grade face masks to wear inside the building. You should wear the hospital-issued mask at all times, other than when eating or drinking. Please make sure your mask covers your mouth and nose, avoid touching your face or your mask and be sure to wash your hands often.

Cleaning

Our cleaning practices are incorporate recommended guidelines by the Centers for Disease Control and Prevention (CDC). All surfaces are being regularly cleaned and we continue to provide hand sanitizer throughout our locations.

Prepare for your visit to Boston Children's

Visitor policy

To help keep you and your family safe, and to reduce the spread of COVID-19, Boston Children’s and all satellite locations have added temporary limitations to our visitor policy.

Until further notice, only two adult caregivers may visit or accompany a patient at one time. For their safety, visitors under the age of 18, including siblings, may not visit. This includes visiting patients who are staying in the hospital, as well as accompanying a patient to an appointment at any of our open locations or seeking care in our Emergency Department.

When visiting or accompanying patients, please remember these tips:

  • If you feel ill in any way please stay home.
  • Wash your hands often with soap and water or use an alcohol-based hand sanitizer.
  • Cover your nose and mouth when you cough or sneeze.
  • If you don’t have clean hands, don’t touch your eyes, nose, or mouth.
  • Please arrive to the hospital wearing a mask that covers your nose and mouth, and then wear the mask the hospital provides you upon arrival for the duration of your visit that day.

If you have tested positive for COVID-19, we strongly encourage you to stay home and self-quarantine for 14 days. Anyone with symptoms of COVID-19 is not permitted in the hospital and is advised to seek medical care. If your child’s other parent is not available to visit your child while you recover, you may designate one adult 18 years of age or older to visit during this time. You can visit the hospital again when you are symptom-free.

If you have a family member or friend at Boston Children’s and cannot visit in person, please consider other options for reaching out to let them know you care.

  • contact them via Facetime or Skype
  • send an email or card
  • call their room directly through Patient Information at 617-355-6201
  • contact our gift shop to send a surprise directly to their room via an online order

We know this may cause challenges, particularly for families with younger siblings, but we can all play a role in reducing the spread of this virus. We’re grateful for your help as we work together to safeguard all of our patients, families, and staff.


Frequently asked questions

Is Boston Children’s Hospital continuing to provide care during the COVID-19 outbreak?
When will all of Boston Children’s locations reopen?
How can I prepare my child for a hospital visit?
Will you have extended clinic hours?
My child’s elective procedure was canceled. What should I do?
What should I do if my child needs a refill on their prescription?
Is the cafeteria open?
Do you have child care options if I can’t bring my other children with me?

Helpful tools to connect with us

Stay in touch through My Children’s: Our patient portal

Our patient portal, MyChildren’s at Boston Children’s, has always provided families with added convenience and enhanced access to information, but it’s also now helping to make your visit safer.

MyChildren’s can help you pre-check-in for your appointment and securely message with our staff. You’ll also have electronic access to your results and visit notes as soon as they’re available. You can even manage payment online, so you don’t have to hand anyone a credit card. For patients and families seeing us in person, this will help reduce the amount of time you’ll spend in our waiting rooms. Overall, it’s the safest and easiest way to keep in touch with your care team

If you aren’t using the portal yet, please call our MyChildren’s support line at (617) 919-4396, Monday through Friday, 7 a.m. to 5 p.m. (excluding holidays) for help registering. You can also find directions here.

Thank you for your support and patience during this period of extra precautions. We value your confidence and continued partnership and look forward to welcoming you back as our patients, neighbors, and friends.

Schedule a virtual visit

Boston Children’s is offering virtual visits (video appointments) for follow-up care in a growing number of our clinics. This may allow you and your family to schedule an appointment with your child’s care team from home or another convenient location. Ask your provider if a virtual visit is right for you.